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Account Supervisor

Position Overview

  • Responsible for the day-to-day execution, relationship and financial management of all clients they are assigned to

  • MUST have experience in direct mail with digital experience being a plus

  • Leads and organizes internal departments to deliver programs on time and budget while serving as our main day-to-day interface to clients

  • Work from home – headquarters are in CA

  • Includes some travel (at least once a quarter)

  • Reports to Account Director

  • Remote with requirements to collaborate with other team members and/or clients on a monthly or quarterly basis

  • For in person collaboration, ideal candidates will reside in preferred locations: IL or TX

Job Requirements

  • 5-10 years agency account management experience

  • Builds long-term client relationships

  • Writes creative briefs and guides the creative and production team in program execution

  • Excellent presentation skills

  • Proven track record at building and growing client relationships

  • Strong strategic thinker and effective problem-solver

  • Strong knowledge of marketing strategy (e.g., positioning, targeting, channels)

  • Proficiency in Excel, Word, and PowerPoint

  • Organized and detail-oriented, requires little hand holding

  • Ability to multi-task and work in a fast-paced environment with multiple team members

  • Maintains positive, team-oriented attitude

  • Must be willing to travel extensively

  • Must work remotely, either from home or while traveling, in an effective and efficient manner

Job Description

Project Management:​

  • Functions as daily liaison to clients on behalf of agency to manage daily execution of programs

  • Ensures flawless execution of client deliverables by:

    • Reviewing and proofing all creative and production materials for accuracy

    • Ensuring all projects stay on schedule

    • Evaluating all materials to be sure projects stay on strategy per the creative brief

    • Advises on and implements marketing efforts for the client and is responsible for managing multiple projects effectively and flawlessly from start to finish

    • Assists Senior Management in providing strategic marketing direction to the client

    • Makes recommendations to Senior Management for expanding the scope of the client relationship based on opportunities observed

    • Becomes knowledgeable and remains current on the client’s business and products and shares this information with agency team members

    • Supervises Account Executive or may be directly responsible for:

    • Writing and distribute conference reports, status reports and other required correspondence

    • Preparing and distribute all support materials required for internal and client meetings

    • Proactively creating and maintain schedules and estimates

    • Setting up and maintaining project folders and job history

Relationship Management:

  • Serves as the agency’s lead relationship manager to clients on a day-to-day basis

  • Provides strategic, creative, and innovative ideas and solutions

  • Communicates and responds to client in very timely and professional manner

  • Communicates all project scope and schedule changes to internal team in very timely and professional manner

  • Proactively seeks to understand the client’s products, industry and competition


Financial Management:

  • Responsible for forecasting and meeting client revenue goals

  • Supervises Account Executive or may be directly responsible for:

    • Managing all aspects of job and client level accounting including opening of jobs, ongoing maintenance of costs and budget, and ensuring proper invoicing and payment by client

    • Facilitating creation of statement of works and inputting of any and all required data in the Pragmatic account system

    • Monitoring all costs and agency hours and notifies all parties of any issues in a timely manner

Image by Daniel Seßler


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