Account Supervisor
Position Overview
-
Responsible for the day-to-day execution, relationship and financial management of all clients they are assigned to
-
MUST have experience in direct mail with digital experience being a plus
-
Leads and organizes internal departments to deliver programs on time and budget while serving as our main day-to-day interface to clients
-
Work from home – headquarters are in CA
-
Includes some travel (at least once a quarter)
-
Reports to Account Director
-
Remote with requirements to collaborate with other team members and/or clients on a monthly or quarterly basis
-
For in person collaboration, ideal candidates will reside in preferred locations: IL or TX
Job Requirements
-
5-10 years agency account management experience
-
Builds long-term client relationships
-
Writes creative briefs and guides the creative and production team in program execution
-
Excellent presentation skills
-
Proven track record at building and growing client relationships
-
Strong strategic thinker and effective problem-solver
-
Strong knowledge of marketing strategy (e.g., positioning, targeting, channels)
-
Proficiency in Excel, Word, and PowerPoint
-
Organized and detail-oriented, requires little hand holding
-
Ability to multi-task and work in a fast-paced environment with multiple team members
-
Maintains positive, team-oriented attitude
-
Must be willing to travel extensively
-
Must work remotely, either from home or while traveling, in an effective and efficient manner
Job Description
Project Management:
-
Functions as daily liaison to clients on behalf of agency to manage daily execution of programs
-
Ensures flawless execution of client deliverables by:
-
Reviewing and proofing all creative and production materials for accuracy
-
Ensuring all projects stay on schedule
-
Evaluating all materials to be sure projects stay on strategy per the creative brief
-
Advises on and implements marketing efforts for the client and is responsible for managing multiple projects effectively and flawlessly from start to finish
-
Assists Senior Management in providing strategic marketing direction to the client
-
Makes recommendations to Senior Management for expanding the scope of the client relationship based on opportunities observed
-
Becomes knowledgeable and remains current on the client’s business and products and shares this information with agency team members
-
Supervises Account Executive or may be directly responsible for:
-
Writing and distribute conference reports, status reports and other required correspondence
-
Preparing and distribute all support materials required for internal and client meetings
-
Proactively creating and maintain schedules and estimates
-
Setting up and maintaining project folders and job history
-
Relationship Management:
-
Serves as the agency’s lead relationship manager to clients on a day-to-day basis
-
Provides strategic, creative, and innovative ideas and solutions
-
Communicates and responds to client in very timely and professional manner
-
Communicates all project scope and schedule changes to internal team in very timely and professional manner
-
Proactively seeks to understand the client’s products, industry and competition
Financial Management:
-
Responsible for forecasting and meeting client revenue goals
-
Supervises Account Executive or may be directly responsible for:
-
Managing all aspects of job and client level accounting including opening of jobs, ongoing maintenance of costs and budget, and ensuring proper invoicing and payment by client
-
Facilitating creation of statement of works and inputting of any and all required data in the Pragmatic account system
-
Monitoring all costs and agency hours and notifies all parties of any issues in a timely manner
-
