Client Partner
Position Overview
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Account and business leader for assigned accounts
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Member of Pragmatic’s senior team
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Equal parts effective operator and strategic thought leader
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Will help set the vision and direction for Pragmatic’s future growth and value proposition in the market
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Remote with requirements to collaborate with other team members and/or clients on a monthly or quarterly basis
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For in person collaboration, ideal candidates will reside in preferred locations: IL or TX
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Headquartered in CA
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Includes travel
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Reports to member of Senior Management team
Job Requirements​
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At least 15 years agency account experience in digital & direct marketing strategy development and management
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Proven track record of managing and growing a portfolio of client relationships
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Deep knowledge of digital & direct marketing (CRM) strategy and execution
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Must be able to develop, write, and present strategic plans for executive-level clients
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Ability to lead team of direct reports and account managers while also leading cross-functional team – creative, analytics, development, production, etc.
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Experience managing P&L, forecasting, and pipeline management related to assigned accounts
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Experience in both B2B and B2C marketing program leadership a plus
Job Description​
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Client Management:
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Builds and manages relationships throughout client organizations from director level to C-suite
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Single "throat-to-choke" responsibility for executing flawlessly and delivering strategic value to client
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Keeper of high-level vision for accounts, to ensure client satisfaction and healthy relationship as well as agency profitability
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Becomes a SME for each client's business model, industry, and competition
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Growth & Business Development
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Responsible for setting revenue and margin goals for each assigned account and delivering on them
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Drives organic growth as well as contributes to and/or leads new business initiatives
Financial & Resource Management:
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Deploys the efficient use of agency resources while delivering maximum value to clients
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Oversees and can delegate the financial process, i.e. creation of statements of work, forecasting, hours tracking, etc., but is ultimately responsible for it
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Monitors all costs and agency resources to maximize both topline revenue and margin
Team Leadership:
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Manages a team of direct reports and will be involved in the recruitment and hiring of new team members
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Leads a cross-functional team, driving towards client and agency goals
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Operates in an agile environment, managing matrixed teams in a "scrum"-like fashion
